Aware Claims Processing

Case Study

Improve the accuracy and consistency of existing Alfresco Case Management Solutions

The Challenge

Alfresco is a powerful repository for managing case-related content. However, ensuring that case content is consistently identified, linked and categorised can be a challenge, requiring manual effort to resolve. This can lead to bottlenecks, inefficiencies and slowing down the rate at which cases are processed.

How Alfresco +Aware Solves These Challenges

Automated Case Content Detection: Alfresco +Aware can automatically detect and flag content that:

Belongs to an existing case but hasn't been included yet.
Suggests the need to initiate a new case that hasn't been triggered.

Intelligent Content Linking: Alfresco +Aware can recognise relationships and similarities between various content types, automatically linking related documents, emails, and notes to streamline access to relevant case information.

Process Integrity Monitoring: Alfresco +Aware can identify cases that have not included all the necessary content or where content has been incorrectly filed under the wrong case or duplicated, ensuring accuracy and completeness.

Enhanced Case Insights: Alfresco +Aware can analyse case content to provide deeper insights, such as identifying trends, detecting potential issues early, and suggesting actions based on historical data, helping users make more informed decisions and improving overall case management efficiency.

Example

A Claims Officer is dealing with a case requiring the collation of various different types of content. Alfresco +Aware detects content in the Claims Officer's OneDrive that looks like it's associated with this claim and flags it. The Claims Officer, actions the suggestion, and Alfresco +Aware automatically migrates it into the Case Folder with the appropriate metadata.

Case Studies

View all of the practical examples of Alfresco +Aware in action, solving content management problems on the Case Studies page.

Financial Services Provider

Alfresco +Aware reduces compliance review time from weeks to hours for financial service providers

Legal Services

Alfresco +Aware enhances legal efficiency by effortlessly connecting and organizing complex documents.

NDIS Service Provider

Alfresco +Aware simplifies NDIS compliance by consolidating documents, improving audit readiness, and automating risk management.

Content Inventory & Discovery

Alfresco +Aware automates discovery, ensuring complete coverage and accurate data integration.

Information Architecture Migration

Alfresco +Aware simplifies content migration during restructuring, ensuring seamless integration and data integrity.